Coronavirus Update : Catalina Express

Coronavirus Update

Coronavirus Update

The safety and security of our passengers and employees are the top priorities for Catalina Express. Please know that we are actively monitoring the Coronavirus (COVID-19) situation around the clock and have precautions in place. As we follow the guidance of the Center for Disease Control (CDC), U.S. Coast Guard, US Travel Association and public health professionals, Catalina Express continues to operate with a very limited schedule from our Long Beach terminal to Avalon for passengers until further notice. Catalina Express will be temporarily suspending service from our San Pedro and Dana Point terminals starting on Monday, March 23.

At this time, we do not encourage any non-essential travel to Catalina Island. Businesses on the Island will be extremely limited including hotels, activities, bars and restaurants. Please visit the Catalina Island Chamber and Visitors Bureau website for more information concerning the businesses on the Island.

Our Commitment to Cleanliness

For the past several weeks, we have implemented an enhanced cleaning process. While the cleaning process of our terminals and vessels has always been robust, we have taken steps to invest in stronger disinfectants and continue to evaluate our cleaning procedures. Frequently touched surfaces in the terminals, vessels and offices such as door knobs, handles, ticket counters, arm rests, seat trays and hand rails will be wiped down with disinfectant on a recurrent basis. We are reinforcing training procedures to ensure cleaning processes are conducted properly by our employees. Catalina Express also offers hand sanitizers at our ticket windows for passengers to utilize as well as hand sanitizers for our employees. 

Catalina Express has expanded our robust cleaning processes for our vessels by hiring a third-party cleaning service that uses electrostatic technology. The process uniformly covers surfaces and distributes disinfectant throughout the air to eliminate hard surface contaminants including bacteria, viruses and biofilm, and kill airborne germs and microorganisms floating in the air. The system is currently known as the fogging procedure and is much like the ones being utilized by the airline industry and in hospitals. The process is performed each night throughout the interior of the vessel, so it is disinfected before the next day’s departure. The additional cleaning method uses a safe, high-grade EPA-registered disinfectant that is highly effective.

Catalina Express requests all passengers and employees to respect and adhere to social distancing while in our facilities, standing in line to board and on board our vessels. For those passengers who have traveled outside of the country or have been in contact with someone who is sick, please stay home and do not travel. In addition, we highly encourage passengers to follow the advice of the CDC on everyday preventive actions, such as washing your hands and covering your cough or sneeze with a tissue, followed by hand washing. The CDC recommends washing your hands for at least 20 seconds with soap and warm, clean running water.

Passenger Travel Policy

Given the impact of the Coronavirus (COVID-19), we have adapted our cancellation policy over the past several weeks to the evolving nature of this situation. Passengers may change or cancel without obligation, provided they alter their reservation prior to travel by:

  • Calling our call center to change their reservation for another day or departure.
  • Visiting the Catalina Express’s website to cancel their reservation. 
  • For those looking to change or cancel on the same day, please contact our call center prior to the scheduled departure. 

For passengers who arranged their travel with our Group Sales team, please contact our Group Sales department concerning moving your trip.

Catalina Express has noticed an increase in customers not making a reservation prior to travel. We highly recommend making a reservation at least 24 hours prior to departure, so that we can schedule a vessel with the appropriate capacity to allow for social distancing. 

Catalina Island Updates

For updates concerning Catalina and other Island businesses, the Catalina Island Chamber and Visitor Bureau continues to closely monitor and receive updates. Please visit their website for more information.  

 

We will continue to provide updates throughout this situation and appreciate everyone's cooperation.

 

rev. 3/18/2020

Daily Boat Trips To Catalina Island

Discover paradise on Catalina Island with daily ferry trips to and from the island. More than one million travelers choose Catalina Island as their getaway each year and Catalina Express' large fleet of boats make the trip in about an hour, operating every day, year round from three mainland ports - Long Beach, San Pedro and Dana Point.

Escape To Catalina Island

Leave the hustle and bustle of the "mainland" behind. Catalina Island is the perfect place to take a break from the demands of daily life. With so many activities to choose from, your visit to Catalina Island can be adventure-packed or filled with rest and relaxation. With its year round Mediterranean climate, it's the ideal place to enjoy ocean air and sunshine.