Commitment to Cleanliness - May 26, 2020
Catalina Express continues to evaluate our cleaning procedures for the well-being of our passengers and employees. We have expanded on our availability of hand sanitizer with stations set up before boarding the vessel. Hand sanitizer continues to be available at our check-in counters along with soap and water in all our restrooms.
Schedule Update - May 21, 2020
Catalina Express has release our schedule from June 1 through June 28, 2020. As we move into larger vessels to promote physical distancing, the June 1 schedule allows for more time to clean and sanitize between departures for the safety of our passengers and crew.
Please visit the Schedule and Fares page to view the schedule.
Schedule Update - May 15, 2020
Catalina Express has extended the very limited schedule from our Long Beach terminal through May 31, 2020. At this time, Catalina Express continues to operate to and from Catalina Island.
Schedule Update - April 13, 2020
Catalina Express has extended the very limited schedule from our Long Beach terminal through May 15, 2020.
Passenger Travel Policy - April 8, 2020
Catalina Express is taking additional steps to further protect employees and customers from the spread of COVID-19 by following the latest order issued by Los Angeles Mayor Eric Garcetti, the Worker Protection Order. Effective Friday, April 10, all passengers and employees will be required to wear a face covering or mask when in the terminals or on board the vessels.
This latest protection measure will support steps already taken by Catalina Express like providing employees interacting with the public with safety eye wear, masks and gloves. Plexi glass partition have also been installed at the terminal check-in windows.
Please note that face coverings do not replace other public health hygiene practices.
Travel Advisory - April 7, 2020
Catalina Express asks that all passengers help combat the spread of COVID-19 and protect both the Catalina Express crew and other passengers by wearing a face covering or mask when in the terminals or on board the vessels.
Please note that face coverings do not replace other public health hygiene practices. Everyone should continue to maintain social distancing and wash hands frequently.
Travel Advisory - April 3, 2020
As an extra precaution for the safety of our passengers and crew, Catalina Express employees interacting with the public have been provided with safety eye wear, masks and gloves. Plexi glass partition have also been installed at the Long Beach terminal check-in windows.
Commitment to Cleanliness - April 1, 2020
For the safety of the passengers and crew, Catalina Express has implemented an enhanced cleaning process. While the cleaning process of the terminals and vessels has always been robust, we have taken steps to invest in stronger disinfectants and continue to evaluate our cleaning procedures.
Catalina Express has expanded our robust cleaning processes for our vessels by hiring a third-party cleaning service that uses electrostatic technology. The process uniformly covers surfaces and distributes disinfectant throughout the air to eliminate hard surface contaminants including bacteria, viruses and biofilm, and kill airborne germs and microorganisms floating in the air. The system is currently known as the fogging procedure and is much like the ones being utilized by the airline industry and in hospitals. The process is performed each night throughout the interior of the vessel, so it is disinfected before the next day’s departure. The additional cleaning method uses a safe, high-grade EPA-registered disinfectant that is highly effective.
Reservation Advisory - March 31, 2020
Catalina Express has noticed an increase in passengers not making a reservation prior to travel. We highly recommend making a reservation at least 24 hours prior to departure, so that we can schedule a vessel with the appropriate capacity to allow for social distancing.
Schedule Update - March 30, 2020
Catalina Express has extended the very limited schedule from our Long Beach terminal through April 30, 2020.
Schedule Update - March 23, 2020
Due to the rapidly changing situation of the Coronavirus (COVID-19), Catalina Express has temporarily suspended service from our San Pedro and Dana Point terminals. Catalina Express will be operating a very limited schedule from our Long Beach terminal until further notice. Please visit CatalinaExpress.com to view the schedule.
COVID-19 Update - March 20, 2020
The safety and security of our passengers and employees are the top priorities for Catalina Express. Please know that we are actively monitoring the Coronavirus (COVID-19) situation around the clock and have precautions in place. As we follow the guidance of the Center for Disease Control (CDC), U.S. Coast Guard, US Travel Association and public health professionals, Catalina Express continues to operate with a very limited schedule from our Long Beach terminal to Avalon for passengers until further notice. Catalina Express will be temporarily suspending service from our San Pedro and Dana Point terminals starting on Monday, March 23.
Please visit the Catalina Island Chamber and Visitors Bureau website for more information concerning the businesses on the Island.
Our Commitment to Cleanliness
For the past several weeks, we have implemented an enhanced cleaning process. While the cleaning process of our terminals and vessels has always been robust, we have taken steps to invest in stronger disinfectants and continue to evaluate our cleaning procedures. Frequently touched surfaces in the terminals, vessels and offices such as door knobs, handles, ticket counters, arm rests, seat trays and hand rails will be wiped down with disinfectant on a recurrent basis. We are reinforcing training procedures to ensure cleaning processes are conducted properly by our employees. Catalina Express also offers hand sanitizers at our ticket windows for passengers to utilize as well as hand sanitizers for our employees.
Catalina Express requests all passengers and employees to respect and adhere to social distancing while in our facilities, standing in line to board and on board our vessels. For those passengers who have traveled outside of the country or have been in contact with someone who is sick, please stay home and do not travel. In addition, we highly encourage passengers to follow the advice of the CDC on everyday preventive actions, such as washing your hands and covering your cough or sneeze with a tissue, followed by hand washing. The CDC recommends washing your hands for at least 20 seconds with soap and warm, clean running water.
Passenger Travel Policy
Given the impact of the Coronavirus (COVID-19), we have adapted our cancellation policy over the past several weeks to the evolving nature of this situation. Passengers may change or cancel without obligation, provided they alter their reservation prior to travel by:
- Calling our call center to change their reservation for another day or departure.
- Visiting the Catalina Express’s website to cancel their reservation.
- For those looking to change or cancel on the same day, please contact our call center prior to the scheduled departure.
For passengers who arranged their travel with our Group Sales team, please contact our Group Sales department concerning moving your trip.
Catalina Island Updates
For updates concerning Catalina and other Island businesses, the Catalina Island Chamber and Visitor Bureau continues to closely monitor and receive updates. Please visit their website for more information.
We will continue to provide updates throughout this situation and appreciate everyone's cooperation.
