Check-In

• All passengers must check-in at the ticket window.
• Please plan on arriving at least one hour prior to departure.
• Passengers must be checked in, with tickets in hand, ready to board, at least 30 minutes prior to departure.
• If you are not checked in 15 minutes prior to departure, your seats will be forfeited and your credit card will be charged for the full amount of the round-trip fare.

Boarding

• Passengers are to wait in the designated area until boarding is announced.
• Passengers are to hold their own ticket.
• An adult must accompany children under 7 years of age.
• Infants and children must be removed from the stroller before boarding the vessel.
• Ports are wheelchair accessible. Restroom doorways on certain vessels are narrow and may not accommodate all mobility scooters and wheelchairs. Smaller wheelchairs are available upon request; however, disabled passengers requesting use of a smaller wheelchair must transfer themselves to the smaller wheelchair before boarding, for safety reasons. Please contact Passenger Services to request use of a smaller wheelchair.
• Before boarding, passengers must keep their pets leashed and muzzled, or in a proper carrier.
• Gates close 5 minutes prior to the departure time, ending the boarding process.
• Catalina Express reports unruly passengers to the United States Coast Guard.

Ticket Policy

A valid ticket is required for travel as evidence of fare payment. Changes to reservations can be made without charge unless the ticket has been issued. Issued ticket change fee is $5 per ticket, one way. Tickets are valid between ports listed, class of service listed, and other conditions as stated on the ticket. Full fare tickets are refundable for 30 days from the date of travel printed on the ticket. A $5 service charge is applied to every ticket presented for refund. Promotional fare tickets and tickets sold through Group Sales for parties of 20 or more are non-refundable. Tickets are not transferable. Resale of tickets is prohibited.

Safeguard your tickets, there is no travel or refund for lost, stolen, misplaced or destroyed tickets. Lost tickets can be reported to Catalina Express ticket window for possible follow up and adjustment after a waiting period and review.

For Your Safety

• Wear soft-soled shoes. High heels and leather-soled shoes are not recommended.
• Pay attention to boarding ramp incline, it may be steep.
• Watch your step. Vessel is constantly in motion.

Animals

All animals must be leashed and secured in a full face commercial manufactured muzzle and/or Airline-style Pet Carrying case while in the boarding line and throughout the duration of the trip. One animal per passenger. Animals are to stay close to the owner on the deck, off of the seats and out of the aisles. Sufficient strong leash and collar are required. Pets are not permitted in the Commodore Lounge.

Catalina Express accommodates service animals as defined by the ADA and the Disabled Persons Act. Service Animals are defined by the ADA as: Dogs that are individually trained to do work of performed tasks for people with disabilities. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. Additional information on services animals is available upon request.

Cancellation Policy

Passengers may cancel their reservation without obligation, provided they contact Catalina Express at least 24 hours prior to departure and obtain a cancellation number. Passengers who do not show up on the day of travel will be charged the full amount of the round-trip fare.

Catalina Express accepts no responsibility for any cancellations due to adverse weather conditions or circumstances beyond our control.

Alcoholic Beverages - "Zero Tolerance"

ABC Regulations provide that no persons may drink alcoholic beverages aboard vessels unless the on-board snack bar licensee has served them. U.S. Coast Guard enforces a “zero-tolerance” policy regarding illegal drugs on all passenger vessels.